Refund policy
12-Month Worldwide Warranty
Every Deep Dive Goggles mask is covered by a 12-month warranty from the date of
delivery, anywhere in the world. If your mask develops a fault under normal use
within this period, we'll repair it (or at our discretion replace a part or the
unit) at no cost to you. The warranty covers manufacturing and material defects.
It does not cover misuse, accidental damage, use beyond the stated 15m depth
limit, unauthorised modification, or normal wear and tear.
Your statutory rights
Nothing in this policy limits or excludes any statutory consumer rights you may
have under the laws of your country — for example, rights to a refund or
replacement for faulty goods. Those rights always apply in addition to our
warranty above.
Change of mind
We don't offer refunds or returns for change of mind, so please choose carefully
before ordering. This doesn't affect your statutory rights.
Faulty, damaged, or incorrect items
Inspect your order on arrival. If your item is defective, damaged, or wrong,
contact us at deepdivegoggles@gmail.com with your order number and photos or
video, and we'll make it right.
How to make a claim
Email deepdivegoggles@gmail.com with your order number, a description of the
issue, and photos or a short video. We'll respond within 2 business days. Don't
send items back before contacting us.
Contact
Deep Dive Goggles — deepdivegoggles@gmail.comDamages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at xtcworkbot@gmail.com.